Object spy icon missing for iOS and Android device

3 replies [Last post]
haochuan.teo
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Joined: 12/20/2017

Object spy icon is missing for my iOS and Android Seetest after I update the new licenses (valid until Aug 2018). The screenshot and version of SeeTest are as below:

SeeTest Automation tool (with iOS license): Version 10.6.25
Operating system: Windows 7 32-bit OS

SeeTest Automation tool (with Android license): Version 9.5.52
Operating system: Windows 7 32-bit OS

Please kindly advice. Looking forward for your reply. Thanks.

arundoss
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Joined: 02/04/2015

Hi,

There are two kinds of licenses - development and execution.
In development licenses you get object spy feature and in execution you do not get that.

As we can see in the screenshot - you are currently using a execution license and that is the main reason why the object spy is missing.

Please send an email to support@experitest.com with the license key string that you have received from us, so that we can see what caused the issue

haochuan.teo
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Joined: 12/20/2017

Hi Arundoss,

For this issue, I have activated another new development license in my Seetest Automation tool. Steps that I did is: launch SeeTest Automation > go to Help > License Information > Seat License, then fill in product key of development license and other details. However, the object spy feature is still missing.

May I know that is my steps to activate the new development license is incorrect? Please kindly advice for this issue and how should I fix this. Thanks.

arundoss
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Joined: 02/04/2015

Hi,

Without having the actual license keys, we cannot predict what is the rootcause for the issue.

As mentioned earlier, please send both the keys you tried activating on and screenshot of the object spy missing to support@experitest.com and they will assist you